Privacy Policy

1. Introduction

Welcome to Bijlipaanitech ("we," "our," or "us"). We operate the Bijlipaanitech mobile application (the "App") and related services that help users monitor and manage their electricity and water consumption.

This Privacy Policy describes how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of the App.

2. Information We Collect

We collect several types of information from and about users of our App:

2.1 Information You Provide Directly

• Account Information: When you create an account, we collect your name, email address, phone number, and password.
• Property Information: Details about your home or property such as location, size, number of occupants, and utility provider information.
• Utility Data: Manual entries or automatic imports of your electricity and water consumption data, including meter readings and billing information.
• Payment Information: If you make in-app purchases or subscribe to premium features, we collect payment details (processed securely by third-party payment processors).
• Communication Data: When you contact us for support or feedback, we collect your messages and contact information.

2.2 Information Collected Automatically

• Device Information: We collect information about your mobile device, including device model, operating system, unique device identifiers, and mobile network information.
• Usage Data: We collect information about how you interact with our App, such as features used, time spent on the App, and actions taken.
• Location Data: With your permission, we may collect precise or approximate location information from your device to provide location-based features like weather-based energy predictions.
• Log Information: We collect log files that record App activity, including access times, pages viewed, IP address, and browser type.

2.3 Information from Third Parties

We may receive information about you from third parties, such as:

• Utility companies (with your explicit consent) to automatically import your consumption data
• Weather service providers for energy consumption predictions
• Analytics providers to help us understand App usage patterns

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 To Provide and Maintain Our Services

• Create and manage your account
• Process your utility data to generate insights and recommendations
• Provide personalized energy and water saving suggestions
• Predict future utility bills based on your consumption patterns
• Send you alerts about unusual consumption or potential leaks

3.2 To Improve Our Services

• Analyze usage patterns to enhance App functionality
• Develop new features and services
• Conduct research and analysis to improve energy efficiency algorithms

3.3 To Communicate With You

• Respond to your inquiries and provide customer support
• Send you service-related announcements (e.g., changes to our terms or policies)
• Send you promotional communications about new features or offers (with your consent)

3.4 For Legal and Safety Purposes

• Comply with applicable laws and regulations
• Protect the rights, property, or safety of Bijlipaanitech, our users, or others
• Detect, prevent, or address fraud, security, or technical issues

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

4.1 With Your Consent

We will share your personal information with third parties when you give us explicit consent to do so, such as when you authorize us to share your data with utility companies for automated data import.

4.2 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting services
• Data analytics providers
• Customer support platforms
• Payment processors

These service providers are contractually obligated to protect your information and only use it for the purposes we specify.

4.3 Aggregated or Anonymized Data

We may share aggregated or anonymized data that does not directly identify you. For example, we may share statistics about average energy consumption in different regions to help utility companies improve their services.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.5 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our App of any change in ownership or uses of your personal information.

5. Data Security

We implement appropriate technical and organizational security measures designed to protect your personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

5.1 Security Measures

• Encryption of data in transit using SSL/TLS protocols
• Encryption of sensitive data at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Secure development practices and regular code reviews

5.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will securely delete or anonymize it.

Despite our security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Correction

You can access and update your account information directly through the App's settings. For other requests, you can contact us using the information provided in the "Contact Us" section.

6.2 Data Portability

You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

6.3 Deletion

You can request deletion of your personal information by deleting your account through the App settings or by contacting us. Note that we may retain certain information as required by law or for legitimate business purposes.

6.4 Opt-Out of Marketing Communications

You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in those communications or by adjusting your preferences in the App settings.

6.5 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

7. Children's Privacy

Our App is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we learn we have collected personal information from a child under 13, we will delete that information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: